A guide for navigating BPO meaning, services, offerings, and benefits. Business process outsourcing (BPO) is the contracting of non-primary business activities and functions to a third-party provider. BPO services include payroll, human resources (HR), accounting and customer/call center relations.
BPO is also known as Information Technology Enabled Services (ITES). Often the business processes are information technology-based, and are referred to as ITES-BPO, where ITES stands for Information Technology Enabled Service.
Knowledge process outsourcing (KPO) and legal process outsourcing (LPO) are some of the sub-segments of business process outsourcing industry.
Companies will typically outsource BPO front office services in customer service/support, inbound and outbound sales, market research, appointment scheduling, and technical support.
BPO Business Process Outsourcing services can be contracted locally, in a nearby country, and an outside country.
BPO Business Process Outsourcing offers multiple advantages.
TBS Connect ensures to improve on these main levers including cost reduction, focus on your business, improve productivity, access to state of the art processes and technology, and reassign resources, you might want to consider diving more into BPO offerings.
At the end of the day, you want to meet the needs of your business and maintain financial stability for future growth we are here to support you always.